Codesign… the secret to building agreement and action

Picture it.

You’re designing a new transport solution. Everyone knows we need to it, but no one agrees how to achieve it.

Everyone agrees we need to cut the gridlock and improve public transport use, but one agrees how.

Everyone is frustrated. But no one knows how to move beyond the stalemate.

You used to think you had a solution, but the more you promote it, the less support it’s getting.

This is exactly the time you need to Codesign.

Codesign is NOT just your stock standard community or stakeholder engagement. It’s a set of behaviours, a set process of steps, and a set of clear deliverables. It relies on co-designing the problem as well as the solution.

Our journey through co-designing had led to incredible breakthroughs including:

  • Saving $20million in annual costs for a single process which was redesigned by the different users
  • Agreeing to a new funding model for an industry sector, overturning a decades-old model that was unsustainable
  • Radical innovations in how companies and organisations operate to increase efficiencies and redesign their processes in infrastructure, health, asset maintenance, housing, ICT and employment programs.

We’re running online training programs based on our 6-stage co-design framework.

Here are 5 top tips:

  1. Do differently – if you’re codesigning the you’re looking or a new solution. So you need to solve things differently.
  2. People will solve a problem if they agree the problem – This early codesign phase builds trust and buy-in
  3. Co-implementation – This overcomes the fatal error of having “all care, no responsibility”
  4. Neutrality – Have an independent facilitator to help codesign parties. This helps participants find a neutral place to agree
  5. Resolve disagreement – Be comfortable during disagreements and work toward resolution. Avoiding disagreements will only serve to delay the process.

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