Disaster resilience and crisis communication
When disasters or crises strike, planned communication saves time, builds trust and instills confidence.
Articulous helps organisations prepare for the moments that matter – with disaster resilience and crisis toolkits that are clear, visual, practical and ready to use under pressure.
Recognised for translating risk, complexity and uncertainty into clear messages and actions, our award-winning crisis team delivers the work organisations rely on when the stakes are high.
Group Executive Sue Monk is an award-winning crisis communication and disaster resilience specialist, who leads our disaster and crisis services. Our Managing Director Amanda Newbery is an international award-winning engagement and communications expert who has led multiple ground-breaking projects.
Together our team has delivered multiple award-winning crisis toolkits, cross-agency crisis exercises, community disaster forums, flood and severe weather reviews, crisis communication plans and practical resources that help people act with confidence. We’ve also delivered more than 60 crisis and disaster training forums with government, business, tourism, emergency services and community representatives.
When trust, time and safety are on the line, are you ready to lead the conversation?
Disaster resilience and crisis toolkit
Disaster resilience is built before the emergency. We create crisis communication and disaster resilience toolkits that give organisations the structure, language and confidence to prepare, respond and recover.
Every toolkit is designed with the people who will use it. That means clear pathways, plain-English messaging, search-ready content and practical tools that stand up when pressure is high.
Our award-winning crisis toolkits include a number of Australian firsts, including the Small business disaster hub website, the Tourism Crisis Communication Toolkit and the Queensland Shark Control Program Crisis Framework. We also created First Nations disaster resilience resources, Visitor safety tips website and resources, business continuity tools, response templates, scenario checklists and tailored resources.
These resources provide a one-stop shop for different sectors to manage a range of crises, including tailored checklists, messaging, crisis tips and case studies.
What would your team open first in a crisis — and would it be good enough?
Disaster resilience and crisis communication training and exercises
Based on different organisations and sectors needs, we deliver disaster resilience and crisis communication exercises and training. Our crisis communication exercises and media training helps agencies, government, councils, industry and business work together to coordinate and communicate better in a crisis.
We also deliver disaster resilience and business continuity forums for organisations, businesses, councils or individuals.
All our training sessions focus on practical skills and real-life scenarios to fully equip your team to manage your reputation or equip you for a disaster.
Issues and crisis communication
In a crisis, hesitation creates risk. The first message can protect public confidence, steady stakeholders and strengthen your organisation’s reputation — or undermine all three.
Articulous helps leaders make fast, disciplined communication decisions in complex, high-pressure environments. We develop issues management plans, media protocols, holding statements, response flowcharts, social media guidance, stakeholder messaging and reputation management strategies that cut through confusion.
We also deliver realistic crisis communication training and simulation exercises for scenarios including floods, bushfires, cyclones, cyber incidents, visitor safety incidents, reputational issues, misinformation and escalating media scrutiny.
Our team has supported Australian and international leaders across all levels of government, ASX-listed corporations and multiple business sectors when they are in trouble to develop tailored solutions.
This has included developing public information on COVID-19 health directives for the general public and key stakeholder groups at critical times throughout the pandemic.
If the media called wanting a quick response, would your answer create confidence?
Community disaster forums
The most useful disaster reviews start by listening to the people who have lived through them. Articulous designs and facilitates community disaster forums that give affected residents, businesses and local stakeholders a safe, respectful way to share their experiences — and turn those insights into practical improvements for future preparedness, response and recovery.
We have facilitated more than 40 community disaster forums across Australia, engaging more than 900 community members after floods, severe weather events and other crises. Our work includes community forums across Queensland for the Office of the Inspector-General of Emergency Management’s disaster event reviews, as well as Maribyrnong River flood review engagement for Melbourne Water and post-disaster forums for the Insurance Council of Australia.
From remote towns to metropolitan communities, our facilitators bring the structure, sensitivity and authority needed to hear difficult stories, manage high-emotion conversations and capture evidence with care. We create forums where people feel heard, decision-makers gain clear insight and agencies can identify opportunities to strengthen disaster communication, coordination and community resilience.
Need to hear from disaster-affected communities? We can help you design, facilitate and report on forums that lead to meaningful action.
Disaster reviews
A disaster review should never just be paper-based. It should involve collaboration to constantly reveal lessons learned, strengthen systems, build accountability and give leaders a sharper view of what needs to improve before the next event.
Articulous has supported disaster and emergency management reviews, roundtables and debriefs for organisations including Queensland Police Service (QPS), Queensland Fire and Emergency Services (QFES), Queensland Reconstruction Authority (QRA) and the Office of the Inspector-General of Emergency Management (IGEM).
Our experience includes statewide local government roundtables, State Disaster Coordination Centre weather event debriefs, Australian Warning System change communication, community flood forums and post-disaster season review facilitation.
We combine strategic communication, stakeholder engagement, facilitation, reporting, creative design and plain-English storytelling to make review findings usable, credible and actionable — not another report that sits on a shelf.
What would your next disaster review reveal — and would you be ready to act on it?
Build confidence before the next crisis.
Talk to Sue Monk and the Articulous team about disaster resilience, crisis communication, community forums, disaster reviews, training, toolkits and practical resources designed for real-world pressure.
Sue Monk
Sue’s expertise in crisis communications, disaster resilience and media relations is highly sought after. Recognised for translating risk, complexity and uncertainty into clear steps and messaging, Sue developed Australia’s first comprehensive Small Business Disaster Hub and award-winning Tourism Crisis Communication Toolkit. Her experience spans national security exercises, major international events, disaster resilience and complex public information environments. She’s worked as a former media adviser to the British Chancellor, communications agency director and News Limited journalist, supporting leaders in Australia and internationally when clarity, speed and public confidence matter most.
Amanda Newbery
Amanda is an international award-winning engagement and communications expert who has led multiple ground-breaking projects. Widely recognised for her ability to quickly understand attitudes, perceptions and markets, Amanda leads a team of senior professionals at Articulous, the award-winning company she founded. Amanda is a high-energy facilitator who can inspire innovation and deftly bring people to consensus. Her passion makes her a highly sought-after speaker.
Madeline Reddy
A passionate story teller and community advocate, Madeline honed her craft working newsrooms as a reporter where she became a familiar voice for many communities. Highly regarded for her fast, sharp thinking, Madeline provides clients with strategic advice on when to communicate and when to engage. Her experience in media has seen her deliver a number of media and crisis communications strategies for our government and private clients. Madeline is now based in Yeppoon, as our regional consultant and covers Rockhampton and surrounding areas. Madeline also travels frequently to our Brisbane office to continue working with our broader SEQ clients.
Our work
Some of our disaster resilience for tourism projects.
