Tackling tough problems – improving staff morale
The executive manager shook his head. “I don’t know what to do. The annual staff survey results aren’t good. Staff morale is falling.” It wasn’t the first year. Morale had fallen in previous surveys. What should they do? At that point nobody …
Our top 9 predictions for engagement in 2019
1. Civic Innovation powers ahead – The Smart Cities Council launched the Guidance Note for Civic Innovation which defines civic innovation for the first time, and defines 5 principles for good practice. 2. Measuring up – Evaluation and measurement will continue to grow, as our profession gets …
Facilitation: behind the scenes
If you’ve ever been to a facilitated workshop or event you’ll be familiar with the role of the facilitator: the person who welcomes everyone, encourages participation in engagement activities, introduces guests, highlights the key messages of the speakers, asks thought provoking questions, …