Always expect the unexpected.
No, it will never happen to me. We never do anything wrong. Everything will be fine. These are the common complacencies that many organisations have. And rightly so, the majority of decent, hardworking, ethical and have the right processes in place and do …
Moving beyond the loud voices with live polling
If you’ve ever been in a town hall style meeting you’ll know they can cause angst amongst people. That’s because they provide an easy environment for angry responses and group think. So how then do you get people in a room together, …
Gain deeper insights with stakeholder interviews
Stakeholder interviews are an effective way to gather rich data from your stakeholders using open ended questions. On the IAP2 engagement spectrum they are at the consult level: to obtain public feedback on analysis, alternatives and/or decisions. …
Employee engagement
With employee engagement, we engage employees to identify the nature of the reason underpinning poor results, particularly with staff morale or productivity, and together we solve those challenges. …
Five things every community engagement person should stop doing
Every day and in every industry we are continually adding ideas or processes. But so often we forget to delete. When we review or audit community and stakeholder engagement within organisations, we see how passionate our engagement colleagues are. Their passion for …
Why live community forums are making a comeback
In the past few months I’ve had the pleasure of attending a number of live community forums in South East Queensland. While attending these forums it struck me how much has changed in community engagement practices in the past ten years. More …
Queenslanders: The State of Health
As our attention turns to State of Origin this week, the team and I have stopped to recognise the many amazing wins that the State of Queensland has championed. Our discussion sharply focused to what we do better than NSW. …
Project E
Here at Articulous we have been working on a very exciting start up project which promises to be a game-changer in the world of engagement and evaluation. …
Communicating major change
It is a fine line between engaging the troops and spooking the horses when your organisation is faced with significant change. I have been involved in a number of transitions, mergers and acquisitions and it really can be a scary time for …
Why a Sesame Street explanation of Empathy Should be at the Centre of your Community Engagement Practice
In community engagement, we talk a lot about collecting people’s ideas and feedback. We talk about the power of active listening. But, if you really believe in community and engaging at a deeper, more meaningful level, then empathy should be the key …
Why we should ban the word “Backflip”
"Backflip". It's become the ultimate criticism of Government, an easy, almost flippant attack wielded by media, oppositions and disaffected interested groups. …
Changing the Cycle of Negativity
There are times in most projects when participants can simply be tired. This can sometimes be referred to as a cycle of negativity. …
Feedback – The Crucial Final Step to any Engagement
Have you ever provided an opinion on a topic or contributed to a project and been unaware of what happened to the information? …