Small business disaster resilience training

Upcoming course information

Contact us today to discuss your needs.

Course overview

Another flood, storm or crisis is on the way or has just hit your region. Your small business is about to have its worst day ever, and you’re unsure where to turn for information or help to prepare, respond or recover. 

As a small business owner, being prepared for the unexpected can reduce damage to your business and get you back to business sooner. But finding the resources and the know-how can be daunting.

Equally, local council and business or industry organisations supporting small businesses in their region may not be aware of all the latest tools and resources available to help businesses get back on their feet sooner.

This course helps small businesses and those supporting them to find and use:

  • ^tailored checklist
  • ^information
  • ^resources

to manage and communicate better in a disaster. 

It starts with the Articulous-developed Queensland Government Small Business Disaster Hub website and app. It’s designed to help small businesses manage and recover from disasters and crises.

The disaster hub includes tailored business sector resources covering nine different emergencies from natural disasters to IT threats and reputational incidents.

In this course you’ll practice managing real-life disaster scenarios using the Disaster Hub as a guide. You’ll also learn how to communicate in a crisis with all stakeholders.

Course focus options include:

A desktop computer and mobile view of the Business Queensland Disaster Hub website

By the end of this course, you’ll:

  • ^Know how small businesses can prepare, respond and recover from disasters
  • ^Identify gaps in your disaster planning
  • ^Know where to access crisis planning and response templates designed for small businesses – and know how to use them
  • ^Understand practical crisis communication tips and how to communicate with all stakeholders
  • ^Feel more confident in managing your business through real-life disasters
  • ^Know how to apply for small business disaster grants

Best-practice theory alongside tools and practice. You’ll:

  • ^Explore best practice disaster management models – and practice using them
  • ^Know what steps to take to prepare for, respond to and recover from disasters
  • ^Know how to better support small businesses

Who is this course for?

The course is designed for small businesses, local councils, chambers of commerce and other agency representatives who help small businesses to prepare for, respond to and recover from disasters and other crises.


This course is delivered in person or online over half a day via:

  • ^In-person workshops or
  • ^Online delivery using Zoom (you can join online and don’t need to install anything)

We take participants through real life crisis scenarios, show them where to find resources and help, and how to put them in place.

What makes this different?

You’ll learn how to manage a small businesses’ worst day ever and improve the way you operate as a result.

  • ^Practice real-life emergency scenarios from natural disasters to IT threats and reputational incidents
  • ^Learn how to access and use best practice crisis resilience resources
  • ^Arm small businesses with the tools and resources they need to aid their own resilience and recovery
  • ^Based on training delivered to disaster impacted regions across the state.
Two ladies sitting on stools at a work bench with a window, in front of a laptop, talking to each other

How to register

Contact us today to discuss your needs. We will then prepare a proposal based on the content you need, number of participants, and location. Note that we are highly experienced in delivering online sessions, and they can be more cost effective for smaller groups.

Are your numbers small? Ask us about joining a group that we organise.

Headshot of trainer, Sue Monk

Your trainer

Sue Monk

Sue is an award-winning communications specialist with more than 20 years’ experience. A former media adviser to the British Chancellor, communications agency director and Courier-Mail journalist, Sue’s expertise in crisis communications, media relations and disaster management is highly sought after.

She developed Australia’s first comprehensive online Small Business Disaster Hub and award-winning crisis communication toolkits for a range of industries including tourism, small business, health and finance. She trains at every level across a range of sectors including tourism, emergency services, finance, small business, infrastructure, law, non-profit, government, mining and planning.

Amanda Newbery and Alice Sherring from Articulous Academy

Articulous Academy Alumni

All our course graduates are invited to join the AAA! Watch your email in the days after the course for your invitation.
Articulous Academy Alumni is growing group and you receive special goodies:
  • ^Monthly email with a detailed case study that you can learn from and apply to your own practice
  • ^Early notice and special pricing for all our courses
  • ^A quarterly webinar on engagement hot topics
  • ^priority access and special pricing for group coaching
  • ^And more – we're planning new goodies all the time!