Facilitating the tough stuff

Upcoming course dates



May 15, 2024


1 day course


$695 + GST


              Places are limited!

Course overview

Face-to-face – Brisbane CBD (full day)

Facilitating the Tough Stuff in Engagement. You know the drill: you’re facing 70 angry people in a room who all want to let you and your project team know exactly what they think about the proposal.

All you have is a white board and your skills.

Can you get the outcome everyone needs and make sure the community feels heard and listened to?

This course can help you do exactly that. While we can’t promise everyone in your room will be happy, we can promise that you’ll upgrade your facilitation skills and be prepared for those challenging and complex situations.

In Facilitating the Tough Stuff we’ll unpack the facilitation skills you need for success in increasingly complex and demanding groups and changing dynamics, without losing control of the project or the engagement process!

You’ll practice your own facilitation techniques through live simulations that get you thinking on your feet, as you’re immersed in real world scenarios. Plus individual coaching and guidance on the adjustments you can make to ensure you – and your participants – are heard.

By the end of this course, you’ll:

  • ^Know the skills, attitudes and self-management strategies you need to be a successful facilitator
  • ^Understand and experiment with your own natural facilitation style
  • ^Explore your facilitation strengths challenges such as body language, pace and tone
  • ^ Identify how you will respond to heightened emotions in others such as anger, trauma and fear and
  • ^Experience a boost in your own facilitation confidence, through trying out and testing different approaches
  • ^Have more awareness of your own areas for development

Best-practice theory alongside tools and practice. You’ll:

  • ^Explore theoretical facilitation models – and practice using them
  • ^Know how to anticipate and plan for tough facilitation
  • ^Setup the outcomes your client needs
  • ^Understand what is and isn’t negotiable in any facilitation and how to address them
  • ^Know what skills and processes you need to move groups to solutions
  • ^Be able to apply out-of-the-box thinking using improvisation
  • ^Choose the tactics to reach solutions as a group

Who is this course for?

Anyone who needs to develop or enhance their skills in facilitating the tough stuff, whatever field you work in.

Ideally you’ll have some experience with facilitating groups of any size and know you want to improve the outcomes.

If you’re not sure, get in touch with us.


  • ^8:30am – 4:30pm (includes morning, lunch and afternoon breaks)
  • ^Prerequisites: No prior study necessary
  • ^Training scenarios
  • ^Course material including the templates and tools for each stage

Cost: $695 + GST

What makes this different?

You’ll experience tough-stuff facilitation as close to real-world as it’s possible to get in a training environment:

  • ^1-to-1 coaching-style format so you can practice and improve your own facilitation style and techniques
  • ^Immersive scenarios where you have to think on your feet, and address the facilitation dilemma the same way you would in a real setting
  • ^tough topics – yes, the kind you’d face in a real facilitation in a safe environment.

This course goes further than any other course we know of, to build your skills and grow your confidence. You’ll leave with really practical tools that you can use immediately.

A closeup of a person using a laptop displaying the Articulous Academy web page

Training participants say…

Amanda is professional, understanding client needs and focussed on working with the client to achieve best possible outcomes.

Paul Bird

Really informative and helpful. Positive, practical, provided good strategies for difficult situations.

Training participant

“Relatable, incredibly knowledgeable, willing to indulge in specifics that made sense to councillors, let us have the freedom to explore our own ideas but kept us on track.”

Training participant

“Alice delivered exactly what I didn’t know I needed to know.”

Training participant

I can’t speak highly enough of Amanda. She was so generous with her expertise and real life experiences. This really helped me absorb the material. She is a powerful presenter and presented the materials in a compelling manner, an excellent trainer who created an inclusive and safe space to interact and learn.

Trainers Alice Sherring and Amanda Newbery sitting on the couch

Your trainers

Alice Sherring

With more than a decade of experience developing innovative stakeholder engagement strategies for complex projects, Alice is a highly sought-after facilitator, trainer and strategist.

An experienced trainer, Alice is known for her ability to clearly articulate and explore complex concepts and problems with diverse groups. Alice has provided executive coaching services for managers and executives in Queensland.

Amanda Newbery

Amanda is an international award-winning engagement and communications expert who has led multiple ground-breaking projects. Widely recognised for her ability to quickly understand attitudes, perceptions and markets, Amanda leads a team of senior professionals at Articulous, the award-winning company she founded.

Amanda is a high-energy facilitator who can inspire innovation and deftly bring people to consensus. Her passion makes her a highly sought-after speaker.

Amanda Newbery and Alice Sherring from Articulous Academy, standing in front of a grey wall with a decal that says 'work that matters'

Articulous Academy Alumni

All our course graduates are invited to join the AAA! Watch your email in the days after the course for your invitation.

Articulous Academy Alumni is growing group and you receive special goodies:

  • ^Monthly email with a detailed case study that you can learn from and apply to your own practice
  • ^Early notice and special pricing for all our courses
  • ^A quarterly webinar on engagement hot topics
  • ^priority access and special pricing for group coaching
  • ^And more – we're planning new goodies all the time!