The toughest of projects
Last week, someone asked me what “tough projects” meant. It varies. It might be engaging on a policy change to address climate change, working on COVID, or working with communities experiencing really difficult community challenges like racism or domestic violence. There are …
Always expect the unexpected.
No, it will never happen to me. We never do anything wrong. Everything will be fine. These are the common complacencies that many organisations have. And rightly so, the majority of decent, hardworking, ethical and have the right processes in place and do …
Your organisation’s reputation is in freefall – but don’t hit the panic button just yet!
A stint of bad PR can happen to any organisation. You need to appease management, make staff feel appreciated, help get the business back on track and rebuild the trust of stakeholders - all within record time. It’s a lot to take …
Successful Reputation Risk Management Boils Down To Three Things.
I had an opportunity recently to talk to a client about managing an issue that threatened the company’s brand in the long term. …
If You’re Not At The Dinner Table You Might Be On The Menu
In IAP2 and community engagement land there is a great saying that goes along the lines of; if you’re not at the dinner table you might be on the menu. …
Managing Reputations In the Face of a Crisis
Reputation management doesn't happen in a moment. It's a three-stage process: 1. Building and maintaining reputations 2. Protecting reputations 3. Rebuilding reputations Some are lucky and spend most of their time building and maintaining reputations. Others get stuck, toggling between protecting and rebuilding. And others never …