As stakeholder engagement professionals, we’re key to helping shape and manage relationships that influence our clients’ or organisations’ direction. At Articulous, we know that what we’re really doing is helping people understand that things are changing, and that...
When disaster hits, oftentimes it is already too late to act. That is why it is vital to prioritise early planning around increasing disaster preparedness. One way to do this is to ensure that an individual has an accurate risk perception. This influences the...
Last week, someone asked me what “tough projects” meant. It varies. It might be engaging on a policy change to address climate change, working on COVID, or working with communities experiencing really difficult community challenges like racism or domestic violence....
No, it will never happen to me. We never do anything wrong. Everything will be fine. No need to expect the unexpected. These are the common complacencies that many organisations have. And rightly so, the majority of decent, hardworking, ethical and have the...
A stint of bad PR can happen to any organisation. You need to appease management, make staff feel appreciated, help get the business back on track and rebuild the trust of stakeholders – all within record time. It’s a lot to take in, but risk analysis and risk management can help you make the right decision for your organisation.
I had an opportunity recently to talk to a client about managing an issue that threatened the company’s brand in the long term.
In IAP2 and community engagement land there is a great saying that goes along the lines of; if you’re not at the dinner table you might be on the menu.
Reputation management doesn’t happen in a moment. It’s a three-stage process:
1. Building and maintaining reputations
2. Protecting reputations
3. Rebuilding reputations
Some are lucky and spend most of their time building and maintaining reputations. Others get stuck, toggling between protecting and rebuilding. And others never get out of crisis control, constantly defending their organisation and never getting the chance to be proactive.
Articulous has developed the RPCM Model for reputation management.