Crisis Management

Tackling tough problems – improving staff morale

Tackling tough problems – improving staff morale

The executive manager shook his head. “I don’t know what to do. The annual staff survey results aren’t good. Staff morale is falling.” It wasn’t the first year. Morale had fallen in previous surveys. What should they do? At that point nobody knew. The answer lay in...

Change and the Power of Engagement

Change and the Power of Engagement

If there is one underlying message from both the recent election in Queensland and the rumblings surrounding a potential change of Prime Minister in Canberra it is that party powerbrokers believe that in both cases they have struggled to ‘sell their message”.