How to manage tough facilitation
Imagine this: You’re in the middle of a tough facilitation. It seems to be going fairly well. You’ve managed to keep the outrage from boiling over. So far. Suddenly, an angry person leaps up, face red, voice raised, and screams “This is …
Mo the Motel Cat (or How the Toughest Engagement is the Most Important)
Sometimes engagement can be tough but Mo the Motel Cat reminded me that in many ways, the toughest engagement is the most important. …
The toughest of projects
Last week, someone asked me what “tough projects” meant. It varies. It might be engaging on a policy change to address climate change, working on COVID, or working with communities experiencing really difficult community challenges like racism or domestic violence. There are …
Tackling tough problems – improving staff morale
The executive manager shook his head. “I don’t know what to do. The annual staff survey results aren’t good. Staff morale is falling.” It wasn’t the first year. Morale had fallen in previous surveys. What should they do? At that point nobody …
Stop doing these things in your engagement practice
Every day and in every industry we are continually adding ideas or processes. But so often we forget to stop doing things we’ve always done. When we review or audit community and stakeholder engagement within organisations, we see how passionate our engagement …
When engagement gets tricky: tips to get you across the line
When engagement gets tricky: tips to get you across the line A question we hear time and time again from our clients is how to tackle difficult engagement. Whether it be highly emotional issues, opposing viewpoints, lack of strategic direction, or differing …
Good Engagement Practice leads to Safer Communities.
Articulous has been fortunate to be working on a number of projects in 2017 in the Rockhampton and Yeppoon areas and our best wishes go out to residents affected by flooding as a result of Cyclone Debbie. …
The Art of Communicating Controversially without Resorting to Name-Calling
The level of animosity in public discourse seems to be at an all-time high. So how can we ensure than we communicate effectively, yet steer away from inflammatory rhetoric? …
A Community Project gone right!
It draws people in without any visible signage or rules, it somehow intuitively speaks to people about how to participate. …
How Disaster Management is Impacting Engagement
In the past decade, across Australia a significant number of major disasters; including floods, fires, cyclones and storm surges; have caused billions of dollars damage to city and towns. …
Engaging Mental Health Patients in Reform – What Happens When the Right People are in the Room
Community Engagement for Mental Health - What Happens When The Right People Are In the Room? …
