“Clarity comes from engagement, not thought” – Marie Forleo This is one of my favourite quotes about engagement and it’s equally relevant to all types of stakeholder engagement whether it be customer, employee or community. It often seems easier to make assumptions...
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There's a terrible myth that people don't want change. That's just not true. What people are actually afraid of is change when there's no sense of control. Or when change is forced upon them and there are no options. Most people, when they understand the challenges,...
May was a busy month for Articulous team member Rob Gravestocks who spoke at conferences in Melbourne and Beijing. Rob spoke on community resilience in the face of climate change at the Climate Adaptation 2018 Conference in Melbourne. Mounted by the National Climate...
When engagement gets tricky: tips to get you across the line A question we hear time and time again from our clients is how to tackle difficult engagement. Whether it be highly emotional issues, opposing viewpoints, lack of strategic direction, or differing levels of...
It's 10am on a Saturday and no one's turned up. You've checked your online engagement hub and there's 12 comments ... all from the same 3 people who always comment. You shrug, sigh, and cite "consultation fatigue". But is it? Probably not. Consultation fatigue is fast...
Some people thrive on blank slates. Others respond better if they are given context, background and solutions. Either way you need to know your objectives and stimulate the conversation.
