This is about involving the community or stakeholders in decisions that are made by your organisation. We help you to engage with purpose, whether it be to guide people through major change, drive projects forward or influence behaviour change.

Engagement is a must have for governments and private sector organisations whose work impacts on communities.

Our work has the most impact when:

• the project is controversial
• there is high emotion or outrage
• the problems are complex
• you need an independent or external perspective

Our services:

• Engagement frameworks, strategies and processes
• Face-to-face facilitation
• Organisational development of engagement teams and processes
• Engagement implementation including Community Reference Groups, stakeholder research, focus groups, community events and complex engagement processes such as deliberative processes
• Digital engagement techniques that speak to your audience
• Data analysis that provides greater insights to your business
• Evaluation and reporting that is easy to understand

This is more than just having happy staff. It’s a bottom up approach where we work with you to build a culture of employees who are engaged, driven, and who have the ability to make key business decisions.

Our services:

• Innovation workshops to improve efficiency
• Producing catchy campaigns that tap into social media, video productions and more
• Solving impossible problems
• Empowering everyday staff to create action plans for major organisational reform, and take the lead on those plans
• Capacity building through training, coaching and mentoring
• Peer reviews of strategies and programs

We tap into your customer sentiment, helping you to adapt and innovate to meet customer needs and become more customer centric. We do this with a tailored approach to create long-term goodwill and lasting relationships with your customers.

Our services:

• Internal facilitation and co-design processes to create, refine, or improve products and services and identify market gaps and opportunities
• External customer workshops to gain insights into the market, improve business performance, uncover new ideas, and act as a liaison between customers and businesses
• Improve customer  experiences by responding to your customers’ needs through the design of new or improved products or services
• Discover how our tailored Customer Experience Service can help you better meet the needs of your customers.