Changing the way people think and act through communication and engagement
We’re an engagement, communications and training consultancy that operates nationally. We specialise in managing “complex projects”.
We communicate so our clients' stories can Be Seen. Be Heard. And Be Understood.
And we engage the community, employees and customers so our clients Can See. Can Hear. And Understand.
Only then can we change the way people think and act.
We are specialists at integrating the practices of communication and engagement to help our clients create relationships with the people who matter most to them. It’s a tailored fit, rather than an off-the-shelf solution that makes a real difference to the way organisations function.
We help clients to decide whether they need to communicate with, or involve others in decision-making to make real changes. We help businesses, not-for-profits, government agencies and multinational corporations bring together people to achieve outstanding outcomes on projects that really matter.
We thrive on complex projects. The sort that threaten to delay or derail you. Or the ones with the greatest potential to make enormous differences to your business or society. Projects like:
- Development approvals (DAs)
- Major issues or crises
- Company restructures or repositioning
- Integrating digital and social media
- Government projects
- Master plans or planning schemes
- Driving innovation from staff, community or customers
- Working with outraged community or action groups
- Policy development
- Facilitating community or stakeholder forums where a workable vision or a tangible outcome must be developed
Discover our work. From property to energy, planning and health, we love the work we do. Over the past year, we've worked on:
- Queensland Renewable Energy Study
- Policy engagement for Advance Qld, Multicultural legislation and employment reform
- Cairns City Council future planning
- Climate change adaptation for NSW Govt and Councils
- Improving mental health services in Victoria
- Emergency Services reform in South Australia
- Toondah Harbour Priority Development Area (award winner for PIA and UDIA in 2014)
- Launching Providence masterplanned community
- Rebrands for iconic Qld B2B brands
- Innovation workshops for Qld Government agencies
- Restructure of publicly-listed companies
- Developing mobile apps, avatars, video animations, 3D animations
What We Do
Being seen, heard and understood takes more than effort, especially on challenging projects or problems. It takes courageous thinking, creative executive, and a commitment to cutting through to gain attention. We believe in balancing creativity with hard-edged business sense. Because standing out from the crowd isn't hard it just takes attitude.
Engagement flips communication on its head. It's about involving others in decision making by an organisation. It's about listening with intent. And engaging for a purpose.
Engaging with communities, staff and customers used to be a nice-to-have. Today, it's a must have!
The crossover between communication and engagement is a unique space. It means tackling our clients' problems from both perspectives, and knowing when to focus on communicating out and when to engage.
We’re one of Australia’s leading agency in community engagement and communication training, delivering courses to around 500 people every year. We deliver International Association for Public Participation (IAP2) courses, and co-developed the Australasian Certificate of Engagement - the industry standard. We encourage clients to build staff capacity and embed it into everyday business practice.
Connecting with people can be difficult. Especially for complex projects, or where it's hard to get noticed by disinterested or fatigued communities, or with young people. That's why we're the only communications and engagement agency to truly embrace interactive technology. We've created augmented reality apps and animations for clients .
During 2016, Articulous:
What Can We Do For You in 2017?
There have been a few projects in the media of late where community groups have lamented a lack of consultation on projects prior to delivery. Many of these projects have centred on construction and development but a few have involved policy development in areas as diverse as energy, water supply and even the definition of marriage. However diverse the topics, one thing stood out as being in common.Read More
I love clever memes; I love how they can take a serious political outcome and turn it into a hearty belly laugh. They can lighten the mood in an instant and provide comic relief from what can be a seemingly endless flow of bad news. The power of commentary has shifted from mainstream media, to society in general. We choose what to write, share, take notice of, or ignore. We decide what matters on any scale. This is incredible power for ordinary people.Read More
A stint of bad PR can happen to any organisation. You need to appease management, make staff feel appreciated, help get the business back on track and rebuild the trust of stakeholders – all within record time. It’s a lot to take in, but risk analysis and risk management can help you make the right decision for your organisation.Read More
While communicators are intuitive when it comes to delivering successful campaigns, your campaign can be stopped in its tracks before you’ve had time to gather the team for a motivational high-five. A few simple tricks can help overcome these road blocks and get your campaign off the ground.Read More
Why a Sesame Street explanation of Empathy Should be at the Centre of your Community Engagement Practice
In community engagement, we talk a lot about collecting people’s ideas and feedback. We talk about the power of active listening. But, if you really believe in community and engaging at a deeper, more meaningful level, then empathy should be the key focus throughout your planning, strategising and most importantly-engagement activity.Read More
The Australian Bureau of Statistics (ABS) recently stated that it planned to actively prosecute Australians who had failed to complete their census within the allotted timeframe. Apparently there are up to one million Australians facing a fine for an incomplete census! There are questions that have to remain.Read More
In the olden days – aka 5 years ago – consultancies could produce great communications programs built on instinct and experience. Fast-forward to 2016, and communication experts can take that instinct and experience and triangulate it with data. Here are just a few ways modern communication teams are integrating instinct with data.Read More
I recently had the pleasure of travelling throughout the Surat Basin in south west Queensland with a client of Articulous for a week, facilitating community information sessions. There were a few key lessons that I took away from that week that I thought were worth sharing, purely from a practical perspective.Read More