Changing the way people think and act through communication and engagement
We’re an engagement, communications and training consultancy that operates nationally. We specialise in managing “complex projects”.
We communicate so our clients' stories can Be Seen. Be Heard. And Be Understood.
And we engage the community, employees and customers so our clients Can See. Can Hear. And Understand.
Only then can we change the way people think and act.
We are specialists at integrating the practices of communication and engagement to help our clients create relationships with the people who matter most to them. It’s a tailored fit, rather than an off-the-shelf solution that makes a real difference to the way organisations function.
We help clients to decide whether they need to communicate with, or involve others in decision-making to make real changes. We help businesses, not-for-profits, government agencies and multinational corporations bring together people to achieve outstanding outcomes on projects that really matter.
We thrive on complex projects. The sort that threaten to delay or derail you. Or the ones with the greatest potential to make enormous differences to your business or society. Projects like:
- Development approvals (DAs)
- Major issues or crises
- Company restructures or repositioning
- Integrating digital and social media
- Government projects
- Master plans or planning schemes
- Driving innovation from staff, community or customers
- Working with outraged community or action groups
- Policy development
- Facilitating community or stakeholder forums where a workable vision or a tangible outcome must be developed
Discover our work. From property to energy, planning and health, we love the work we do. Over the past year, we've worked on:
- Queensland Renewable Energy Study
- Policy engagement for Advance Qld, Multicultural legislation and employment reform
- Cairns City Council future planning
- Climate change adaptation for NSW Govt and Councils
- Improving mental health services in Victoria
- Emergency Services reform in South Australia
- Toondah Harbour Priority Development Area (award winner for PIA and UDIA in 2014)
- Launching Providence masterplanned community
- Rebrands for iconic Qld B2B brands
- Innovation workshops for Qld Government agencies
- Restructure of publicly-listed companies
- Developing mobile apps, avatars, video animations, 3D animations
What We Do
Being seen, heard and understood takes more than effort, especially on challenging projects or problems. It takes courageous thinking, creative executive, and a commitment to cutting through to gain attention. We believe in balancing creativity with hard-edged business sense. Because standing out from the crowd isn't hard it just takes attitude.
Engagement flips communication on its head. It's about involving others in decision making by an organisation. It's about listening with intent. And engaging for a purpose.
Engaging with communities, staff and customers used to be a nice-to-have. Today, it's a must have!
The crossover between communication and engagement is a unique space. It means tackling our clients' problems from both perspectives, and knowing when to focus on communicating out and when to engage.
We’re one of Australia’s leading agency in community engagement and communication training, delivering courses to around 500 people every year. We deliver International Association for Public Participation (IAP2) courses, and co-developed the Australasian Certificate of Engagement - the industry standard. We encourage clients to build staff capacity and embed it into everyday business practice.
Connecting with people can be difficult. Especially for complex projects, or where it's hard to get noticed by disinterested or fatigued communities, or with young people. That's why we're the only communications and engagement agency to truly embrace interactive technology. We've created augmented reality apps and animations for clients .
During 2016, Articulous:
What Can We Do For You in 2017?
Watching the latest episode of Biggest Loser (BL) got me thinking, where did it go wrong?Read More
Conversational User Interfaces (CUIs), more commonly known as voice recognition tools or chatbots, have big implications for engagement professionals, and we should be excited – very excited. The question on my lips is not whether the rise of conversational interfaces can help us to engage, but how we can best use them to engage in meaningful ways.Read More
To be noticed in today’s avalanche of information, businesses need to engage an audience within seconds. This means cutting through by being intuitive, innovative and truly understanding the audience. Finding fast ways to communicate and using engaging content is essential. Digital strategies are now a big part of this.Read More
Without sounding dramatic, we are quickly and surely being made subject to a mass invasion of the technological kind. The Internet of Things (IoT) affects us on a daily basis, whether we like it or not.Read More
Quite often, a major goal of any communication or public relations strategy is to have a significant impact on the feelings, attitudes and behaviours of stakeholders. The rise of technology like virtual reality offers new possibilities for storytelling and new ways to impact people. As a practitioner who loves the power of the written word, the potential impact for life-changing communication programs to be implemented is both intriguing and challenging.Read More
If the rumours are true, and the NOKIA 3310 is set to be revised at the Mobile World Congress, this is an exciting time. I owned one of these delightful handsets, and it stood the test of time.Read More
This appears to be the most opportune time in modern history for citizen based democratic processes to become more prevalent. As perhaps illustrated by a rise in populist politics like Pauline Hanson’s One Nation, that pay little regards to complexities, citizens are seeking answers that they are yet see from mainstream politics. However, this potential comes with limitations.Read More
Drawing from my own personal experience, there is one exceptional leader who I will never forget. He had a way of connecting and cutting through. His authenticity, energy and commitment to delivering his vision was palpable, you could feel it simply by entering the room. He acknowledged that as the face of a successful company he was never alone, he explained that his success was a collective effort of his team and that he was “standing on the shoulders of giants.”Read More
Communication is so much more than the spoken word. While many of us like to verbalise how we feel or think, it’s often the expressions that go with our words that add meaning. The question begs then, could we analyse only those expressions to gather rich and meaningful data?Read More