In the past few months I’ve had the pleasure of attending a number of live community forums in South East Queensland. While attending these forums it struck me how much has changed in community engagement practices in the past ten years. More recently live community forums, with open invitations, seem to be making a comeback.
The development of new app that will streamline compliance processes costs and save millions to an energy organisation, creation of a centralised system to map capability to automate HR processes, financial commitment by disparate parties to create a regional ecosystem to drive innovation on the ground. In working across innovation, digital economies and smart city work across the country, here are 5 key insights.
Citizens’ Juries have proven to be quite versatile for a range of issues and decisions. More recently I have seen some citizens’ juries address more open ended questions, providing directions for long term planning, and identifying principles to inform policy development.
Articulous has been fortunate to be working on a number of projects in 2017 in the Rockhampton and Yeppoon areas and our best wishes go out to residents affected by flooding as a result of Cyclone Debbie.
This appears to be the most opportune time in modern history for citizen based democratic processes to become more prevalent. As perhaps illustrated by a rise in populist politics like Pauline Hanson’s One Nation, that pay little regards to complexities, citizens are seeking answers that they are yet see from mainstream politics. However, this potential comes with limitations.
Communication is so much more than the spoken word. While many of us like to verbalise how we feel or think, it’s often the expressions that go with our words that add meaning. The question begs then, could we analyse only those expressions to gather rich and meaningful data?
If I mention the term project legacy, what do you think of? A statue? A plaque? Maybe it’s just the evidence of the project itself? Creating a legacy is so much more than the tangible results that are left behind on construction projects. Long after your team has left a project behind, they can (and should) leave a legacy.
There have been a few projects in the media of late where community groups have lamented a lack of consultation on projects prior to delivery. Many of these projects have centred on construction and development but a few have involved policy development in areas as diverse as energy, water supply and even the definition of marriage. However diverse the topics, one thing stood out as being in common.
In community engagement, we talk a lot about collecting people’s ideas and feedback. We talk about the power of active listening. But, if you really believe in community and engaging at a deeper, more meaningful level, then empathy should be the key focus throughout your planning, strategising and most importantly-engagement activity.
I recently had the pleasure of travelling throughout the Surat Basin in south west Queensland with a client of Articulous for a week, facilitating community information sessions. There were a few key lessons that I took away from that week that I thought were worth sharing, purely from a practical perspective.
Some people thrive on blank slates. Others respond better if they are given context, background and solutions. Either way you need to know your objectives and stimulate the conversation.
New York is intricate, alive, passionate, and evolving. What became clearer to me on this journey was how the decisions of the community can have long-lasting and positive effects on a city’s identity.
Pokemon GO has turned the world nuts. It’s officially the biggest online craze to hit the real world. And has brought the augmented world to the mainstream public.
Planning for next financial year’s communication program. When it comes to choosing the right strategies and tools that will deliver value for money, consider these trends...
It draws people in without any visible signage or rules, it somehow intuitively speaks to people about how to participate.
The online disinhibition effect is a loosening of social restrictions and inhibitions that would otherwise be present in normal face-to-face interactions.