All posts in Community Engagement

Good Engagement Practice leads to Safer Communities.

Articulous has been fortunate to be working on a number of projects in 2017 in the Rockhampton and Yeppoon areas and our best wishes go out to residents affected by flooding as a result of Cyclone Debbie.

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Could a conversation with a computer change how we engage?

Conversational User Interfaces (CUIs), more commonly known as voice recognition tools or chatbots, have big implications for engagement professionals, and we should be excited – very excited. The question on my lips is not whether the rise of conversational interfaces can help us to engage, but how we can best use them to engage in meaningful ways.

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Citizen Democracy – making it work for Australians

This appears to be the most opportune time in modern history for citizen based democratic processes to become more prevalent. As perhaps illustrated by a rise in populist politics like Pauline Hanson’s One Nation, that pay little regards to complexities, citizens are seeking answers that they are yet see from mainstream politics. However, this potential comes with limitations.

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Could non-verbal expressions add value to an engagement campaign?

Communication is so much more than the spoken word. While many of us like to verbalise how we feel or think, it’s often the expressions that go with our words that add meaning. The question begs then, could we analyse only those expressions to gather rich and meaningful data?

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What will be your Project Legacy?

If I mention the term project legacy, what do you think of? A statue? A plaque? Maybe it’s just the evidence of the project itself? Creating a legacy is so much more than the tangible results that are left behind on construction projects. Long after your team has left a project behind, they can (and should) leave a legacy.

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Consultation does not necessarily mean that the community gets what it wants.

There have been a few projects in the media of late where community groups have lamented a lack of consultation on projects prior to delivery. Many of these projects have centred on construction and development but a few have involved policy development in areas as diverse as energy, water supply and even the definition of marriage. However diverse the topics, one thing stood out as being in common.

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Why a Sesame Street explanation of Empathy Should be at the Centre of your Community Engagement Practice

In community engagement, we talk a lot about collecting people’s ideas and feedback. We talk about the power of active listening. But, if you really believe in community and engaging at a deeper, more meaningful level, then empathy should be the key focus throughout your planning, strategising and most importantly-engagement activity.

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Facing the Music can build Community Trust

I recently had the pleasure of travelling throughout the Surat Basin in south west Queensland with a client of Articulous for a week, facilitating community information sessions. There were a few key lessons that I took away from that week that I thought were worth sharing, purely from a practical perspective.

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Big Data or Human Data?

Much is made of big data and data-driven communication. But so very little is spoken of human data. So what is the difference?

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Does Online Community Engagement just mean having a Facebook page?

It can, but it doesn’t have to. There are heaps of tools, here are just some and how they’re being used.

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How to stop the Conversation Block!

Some people thrive on blank slates. Others respond better if they are given context, background and solutions. Either way you need to know your objectives and stimulate the conversation.

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New York, Where a City’s Identity Lies in its Community

New York is intricate, alive, passionate, and evolving. What became clearer to me on this journey was how the decisions of the community can have long-lasting and positive effects on a city’s identity.

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How can I create a Pokemon world for my project?

Pokemon GO has turned the world nuts. It’s officially the biggest online craze to hit the real world. And has brought the augmented world to the mainstream public.

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Communication Trends for the New Financial Year

Planning for next financial year’s communication program. When it comes to choosing the right strategies and tools that will deliver value for money, consider these trends...

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A Community Project gone right!

It draws people in without any visible signage or rules, it somehow intuitively speaks to people about how to participate.

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Online Engagement and the Online Disinhibition Effect

The online disinhibition effect is a loosening of social restrictions and inhibitions that would otherwise be present in normal face-to-face interactions.

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Public Meetings – the good, the bad and the ugly

Public meetings. Ugghhhh. We often try to avoid them, but to be perfectly honest, I’ve also seen them work really well.

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We are the Online World – how Technology and the Internet can enable Online Engagement

Recently discussions have begun to explore the concept that we are the internet and the internet is a reflection of us. This has many ramifications for the way we approach online engagement, so let’s explore what this means.

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2016: A Year of Digital Catch Up

What we are seeing and will continue to see in the digital world of 2016.

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