Articulous has worked with Queensland Urban Utilities on strategic customer engagement projects including the award-winning Let’s Talk Water, Environmental leadership and smart infrastructure. Articulous designed, delivered and analysed the outputs of targeted stakeholder interviews and focus groups.
The program involved a deep dive engagement process over several months with
- Key customers
- Business customers
- Other customers
The engagement sought to understand
- Customer challenges and problems
- Potential solutions
- Willingness to pay
- Desire for changes to payments and charges and how this related to business planning
- Different water scenarios and implications.