Queensland Urban Utilities – Let’s Talk Water

Articulous has worked with Queensland Urban Utilities on strategic customer engagement projects including the award-winning Let’s Talk Water, Environmental leadership and smart infrastructure. Articulous designed, delivered and analysed the outputs of targeted stakeholder interviews and focus groups.

The program involved a deep dive engagement process over several months with

  • Key customers
  • Business customers
  • Other customers

The engagement sought to understand

  • Customer challenges and problems
  • Potential solutions
  • Innovations
  • Willingness to pay
  • Desire for changes to payments and charges and how this related to business planning
  • Different water scenarios and implications.
Close-up of water falling from tap