Articulous was engaged by the Queensland Ombudsman to apply our expertise in communications, animation and design to script and develop a video series. The aim was to produce content that could be used to induct new staff and educate the general public on making good decisions and handling complaints.   

Although the main aim of the content was to inform, that could not be effectively achieved without presenting something that was engaging. Working closely with the department, we created 3 hypothetical scenarios where everyday people were presented with the option to make either a good or bad decision, and what the consequences of that choice would be.

By using this approach we were able to present a series that educated our audience in a way that was both engaging and relevant, encouraging them to apply a more critical approach next time they’re facing a tricky scenario or ethical dilemma in the workplace.  

Queensland Ombudsman approched Articulous to develop a new series of videos in October 2022, based on the success of the Good Decisions video series.

Articulous was engaged by the Queensland Ombudsman for a second time to update the original ‘Good decisions’ video produced in 2023. The video was revamped to reflect the Queensland Ombudsman new brand and messaging.

It creates an understanding amongst public servants on how to make good decisions at work. Acknowledging that decision-making in public agencies is fraught with complexity, this video provided a brief overview of the topic and was designed to be used across a variety of channels including staff inductions and yearly training updates across the public sector to make people mindful of their obligations.

The project has received very positive feedback from within the Queensland Ombudsman and other integrity agencies within Queensland.