So you’ve done your community engagement. The public is happy. They’ve been heard, influenced and perhaps collaborated in or empowered the decision making.
Then what?
understand your audience
Getting from Enraged to Engaged
During one of my hostile community engagement projects, a man in his 70s raised his hand to backhand me across the face. Good sense stopped him. But it was terrifying. His hand was shaking, his face was red, and he could no longer contain the rage that was consuming...
