Conflict in Engagement
Course overview
Conflict is complex, difficult, unpredictable and something we can’t avoid as engagement practitioners. Whether it’s new social housing (not in my backyard) or a tunnel under their feet, we know that the community expects to have a voice.
In this course you’ll learn how to stand in the community’s shoes so you can understand how they feel and think through what they might want. You’ll learn a framework for thinking ahead and practical tools to make the conflict as positively productive as possible for the community and for your organisation or client.
Join our notification list below for dates and pricing. Delivered online wherever you are.
20 participants only.
What you’ll learn
In this one-day online course, you’ll:
- ^Explore the five dimensions of engagement conflict, what is ‘appropriate’ and what is aggressive
- ^Learn how to anticipate difficult situations and challenging behaviours before they reach crisis level
- ^Place the IAP2 Community Engagement Model’s profiles at the centre of your engagement planning
- ^Identify the triggers and context for conflict in engagement
- ^ Recognise affective and functional conflicts, how to tell the difference, what to do in each case – and the consequences of ignore them
- ^Understand strategies for responding to difficult situations and challenging behaviours with individuals and with groups
- ^Learn about the role of emotional intelligence and managing your own hot buttons
- ^Appreciate how context of the group and individuals can influence their response
- ^How ‘online’ changes things
- ^And much more
It’s more than theory
This is designed to be a practical course. You will:
- ^Practise responses to difficult situations using practical tools and frameworks
- ^Understand your role and manage your behaviour
- ^Learn how to build personal resilience
- ^Discover ways to reduce conflict ‘in the moment’
- ^Practice direct and non-verbal ways to manage conflict in a group
- ^Explore emotional intelligence
- ^Learn about the ‘amygdala highjack’ and how to handle it in others and ourselves
- ^Apply your new learning to recent engagements to analyse what you could do differently
- ^Analyse the impact of environments on your engagement
- ^And much more!
Who is this course for?
Conflict in engagement is great for:
- ^Anyone who needs to work with groups or high-stake individuals.
- ^Whether you’re early career or expanding your practice, this course can help you take the next step to confidently managing conflict, both when you can plan for it and when it arises unexpectedly.
Delivery
- ^8:30am – 4:30pm (includes 30-minute technical onboarding and breaks)
- ^Online delivery using Zoom (you can join online and don’t need to install anything)
- ^Training scenarios
- ^Course material including the templates and tools for each stage
Training participants say…
“Amanda has delivered many training session for us and I trust her completely to do a great job. She receives a significant amount of praise from participants who are impressed by her leadership and vast breadth of knowledge in the community engagement field as well as her friendly, engaging training style.”
“Complex strategies = The content – I really enjoyed the framework provided – I will be implementing this within our own organisational community engagement framework.”
“Excellent experience exploring, revisiting and considering how we engage with and reach hardly reached groups!”
“Enlightening and engaging. I learnt so much about what I can and should be doing, as well as about myself and how that impacts my work and engagement.”
“Eye and ear opening. A string of valuable questions asked that push your boundaries, sometimes uncomfortably, but with real meaning and lessons learnt.”
Your trainers
Alice Sherring
With more than a decade of experience developing innovative stakeholder engagement strategies for complex projects, Alice is a highly sought-after facilitator, trainer and strategist.
An experienced trainer, Alice is known for her ability to clearly articulate and explore complex concepts and problems with diverse groups. Alice has provided executive coaching services for managers and executives in Queensland.
Amanda Newbery
Amanda is an international award-winning engagement and communications expert who has led multiple ground-breaking projects. Widely recognised for her ability to quickly understand attitudes, perceptions and markets, Amanda leads a team of senior professionals at Articulous, the award-winning company she founded.
Amanda is a high-energy facilitator who can inspire innovation and deftly bring people to consensus. Her passion makes her a highly sought-after speaker.
