Always expect the unexpected.
No, it will never happen to me. We never do anything wrong. Everything will be fine. These are the common complacencies that many organisations have. And rightly so, the majority of decent, hardworking, ethical and have the right processes in place and do …
Moving beyond the loud voices with live polling
If you’ve ever been in a town hall style meeting you’ll know they can cause angst amongst people. That’s because they provide an easy environment for angry responses and group think. So how then do you get people in a room together, …
Clarity trumps assumptions in stakeholder engagement
“Clarity comes from engagement, not thought” – Marie Forleo This is one of my favourite quotes about engagement and it’s equally relevant to all types of stakeholder engagement whether it be customer, employee or community. It often seems easier to make assumptions …
Gain deeper insights with stakeholder interviews
Stakeholder interviews are an effective way to gather rich data from your stakeholders using open ended questions. On the IAP2 engagement spectrum they are at the consult level: to obtain public feedback on analysis, alternatives and/or decisions. …
Employee engagement
With employee engagement, we engage employees to identify the nature of the reason underpinning poor results, particularly with staff morale or productivity, and together we solve those challenges. …
5 BIG considerations for BIG infrastructure projects
One look at a major Australian city right now and you’ll be sure to find big infrastructure projects in play. Infrastructure moves us, houses us, supports us, and entertains us. So, when it comes to major infrastructure it’s little wonder we need …
If you think customer engagement is about driving sales, think again.
When it comes to your business, your customers are the most important when it comes to your bottom line. But they are also important for contributing to a business that they want to keep coming back to. Customer engagement is a whole …
Surveys – the good, the bad and the ugly
Surveys are the bed rock of any consultation activity. They’re a cost-effective way to get information that can be easily analysed providing valuable data to decision makers. The good High representation Surveys can gather a lot of feedback from a lot of …
A strategy can fail without the will to drive it
Can a well-constructed and resourced strategy succeed without the will of those driving it? A good strategy, communicated, will keep things moving, but often it is an individual or group’s will, particularly ‘the sheer force of will’ that delivers the most change. Work, …
150,000 people engaged – Community insight #3 Data and tech
Over the past four years, we’ve engaged more than 150,000 across Australia and New Zealand to address the big issues facing our communities and organisations. That’s 150,000 people who’ve made an active contribution, mostly positive, and not just 150,000 clicks, views or …
Substance over slogans
When you think about some of the great marketing campaigns in the world, you think about the slogan and the catchy jingle. You know the ones – they give you ear worm when you turn on the TV or radio. Undeniably these …
150,000 people engaged – Community insight #2 Environment
Over the past four years, we’ve engaged more than 150,000 across Australia and New Zealand to address the big issues facing our communities and organisations. In the second part of our Insights series, we unpack the many shades of green. Aside from …