Avoid the last minute engagement rush
The proverb – “he who hesitates is lost” could be true when it comes to last minute stakeholder engagement. If we spend too much time thinking about engaging rather than planning and delivering it strategically, we can run out of time to …
Asking the right questions – it’s all in the framing
For some people the tricky part of engagement can be actually making the decision to engage and working out how to go about it. While it’s vital to have a strategy that informs engagement, it’s equally as important not to skip past …
Engaging on Transport Infrastructure
“I’ve been yelled at. Threatened. Spat at. Cried at. I’ve felt in danger. I’ve felt frightened. I’ve felt exhausted.” That’s how one colleague has described her life as an engagement manager on a major road construction job. But it’s her perfect job. “I …
It’s a celebrity… get ME outta here!
When it comes to reality TV, celebrities sell. But when it comes to facilitation, sticking a celebrity out front won’t fool ‘em. And you might pay dearly for the mistake. …
We know how to manage complex change
Climate change is an issue facing all of us. Community awareness and engagement around how to deal with climate change is something that a number of councils are working towards. Articulous recently worked with Moreton Bay Regional Council to plan how to …
When engagement gets tricky: tips to get you across the line
When engagement gets tricky: tips to get you across the line A question we hear time and time again from our clients is how to tackle difficult engagement. Whether it be highly emotional issues, opposing viewpoints, lack of strategic direction, or differing …
Why staff, stakeholders and community are better at innovation: 5 Insights
The development of new app that will streamline compliance processes costs and save millions to an energy organisation, creation of a centralised system to map capability to automate HR processes, financial commitment by disparate parties to create a regional ecosystem to drive …
Let’s talk Citizens’ Juries – with Max Hardy
Citizens’ Juries have proven to be quite versatile for a range of issues and decisions. More recently I have seen some citizens’ juries address more open ended questions, providing directions for long term planning, and identifying principles to inform policy development. …
Facing the Music can build Community Trust
I recently had the pleasure of travelling throughout the Surat Basin in south west Queensland with a client of Articulous for a week, facilitating community information sessions. There were a few key lessons that I took away from that week that I …
Public Meetings – the good, the bad and the ugly
Public meetings. Ugghhhh. We often try to avoid them, but to be perfectly honest, I’ve also seen them work really well. …
We are the Online World – how Technology and the Internet can enable Online Engagement
Recently discussions have begun to explore the concept that we are the internet and the internet is a reflection of us. This has many ramifications for the way we approach online engagement, so let’s explore what this means. …
Will Gamification work for your Project? – Reduce your Juice Revisited
It wasn’t just about engaging people, but about changing behaviour, so the games were designed to teach people positive actions and show them the gamified result with the aim of then replicating the real life behaviour …
Why Engage? Because we’re Human.
In an age where data is king, and every transaction and enquiry is trackable, some will ask “why engage?”. Why spend the time? Why take the added expense? …
8 tips to nailing a top-line presentation
Presenting your hard work can be daunting, especially when it’s to senior management, but it’s also a great opportunity to demonstrate what you have achieved and the value of your findings. …
Evaluation – what does it really mean for your communication or engagement project?
Evaluation is a common word in communication and engagement circles, and yet it is often overlooked or hastily considered at the conclusion of a project. …
Are we getting the Engagement Expectation Right?
“…This session is part of what will be ongoing engagement with industry and the community about the project. We want to involve the industry and community in the project. But this isn’t some all empowering engagement thing…” …
Digitally disrupted? Then it’s time to Re-Evaluate Communication and Engagement Practices
While the word ‘disruption’ may insinuate a problem, what is really being described is a movement or permanent change to the way business operates that can lead to benefits for the business and its stakeholders. …
Even when Engagement looks like it Failed it can Teach you a lot.
However this one particular session did not exactly erupt with enthusiasm from the local community. So what does this mean? Did the engagement fail? …
Why do Stakeholder Lists Matter, and Who is Responsible?
Knowledge of who your stakeholders are and how to contact them is imperative to any organisation, yet this is one area, in my experience, that organisations do poorly. …
Why Is Outrage In Public Discourse Acceptable?
It seems to me that outrage, confected or otherwise is being seen as a completely legitimate tool in public discourse. …
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