Click the register button for further details. Delivered online wherever you are. 20 participants only.

Engagement Design gets you past day one of your engagement project and into successful engagement.

It takes a deep dive into the IAP2 Design, Plan, Manage Model and through to writing your engagement plan.

Essentials introduced you to the key concepts and models. Over two consecutive days, this course takes you further to make sure you can evolve as a professional as your communities and organisations expectations continue changing.

You must complete Engagement Essentials before you can enrol in this course. If you have any questions, please contact us.

What you’ll learn

In Engagement Design, presented by licensed IAP2 trainer Alice Sherring, you will:

  • Learn what you need in your next engagement plan
  • See how the engagement process should come together
  • Know what should be done first, and next
  • Understand the five core elements of a strong engagement platform
  • Design your engagement process to inform the technical work. This makes sure the outputs from your engagement process are useable, helpful and meet everyone’s needs
  • Determine what success will look like for the project – and create an engagement process to deliver on it
  • Select the appropriate methods that go beyond the usual approaches to meet your needs
  • Work up an engagement plan for a project of your choice, and design what you’ll do.

Key skills you'll learn this course


It’s the thing we all need to do, and often the one that’s most difficult to do meaningfully. Because engagement is all ‘soft’ skills, right?

In Engagement Design, you’ll learn what you need to evaluate, how to do it effectively, and when you need it done.

You’ll build it right into your engagement plan, from the beginning.

Design, plan, manage the engagement

This is the framework that guides your engagement process from initial steps to successful conclusion. Understand:

  • the structure of successful engagement
  • the five steps of each stage and how to plan your engagement sequence
  • the influence and roles of your stakeholders in decision making
  • the resources you’ll need

Understand the drivers of engagement

  • Who is making the decisions? Local, state or federal government? Community groups? Organisations?
  • Who are those decisions impacting?
  • How do you balance those roles and responsibilities?

Manage risk and delivery

  • Understand how to identify and mitigate the risks in any engagement process, using our risk management framework.
  • Learn how to monitor the effectiveness of the plan and methods – and evaluate them
  • And finally, learn how to elicit and share the lessons learned throughout the project.

Click the button below to access our payment gateway.
Or, contact us if you’d like us to deliver Engagement Design to your staff.

Who is this course for?

This two-day course is for anyone who needs to understand how to design and implement engagement projects. If you lead, create or manage projects, programs of approaches to engage communities or organisations, this course will give you the critical practices and tools you need to understand exactly how to reach the people you need to.

If you’ve completed Engagement Essentials and are looking for your next step, this is it. Whether you already have engagement as part of your role, or you’re being asked to broaden your role, Engagement Design can give you the key skills and tools to support your professional growth.


This is a two day course, delivered online.

  • 8:30am – 5:00pm (includes 30-minute technical onboarding and breaks)
  • Online delivery using Zoom (you can join online and don’t need to install anything)
  • Training scenarios
  • Course material including the templates and tools for each stage

Your trainer: Alice Sherring

Articulous trainer Alice Sherring is a qualified town planner and is licensed by IAP2 Australasia to deliver a range of engagement courses. She has also developed courses in consultation with IAP2.

With more than a decade of experience training, facilitating and managing complex engagement processes in Australia and the USA, Alice is an award-winning dynamic facilitator and innovative stakeholder engagement specialist.

She has trained thousands of practitioners from federal, state, metropolitan, county, and local government levels; across diverse sectors including health, education, community, non-profit, energy, mining, transportation, natural resources management, planning, and environment.

Articulous trainer i stakeholder enhagement Alice Sherring

Training participants say...

Training participant
“Relatable, incredibly knowledgeable, willing to indulge in specifics that made sense to councillors, let us have the freedom to explore our own ideas but kept us on track.”
Training participant
“Alice is super supportive and brings everyone’s ideas and inputs into the course, and provides relevance.”
Training participant
Very engaging, insightful, welcoming. Alice provided an open safe space to explore a very complex topic in a very personal and meaningful way.
Training participant
Really informative and helpful. Positive, practical, provided good strategies for difficult situations.
Amanda Newbery and Alice Sherring from Articulous Academy

Articulous Academy Alumni

All our course graduates are invited to join the AAA! Watch your email in the days after the course for your invitation.

Articulous Academy Alumni is growing group and you receive special goodies: 

  • Monthly email with a detailed case study that you can learn from and apply to your own practice 
  • Early notice and special pricing for all our courses 
  • A quarterly webinar on engagement hot topics 
  • Priority access and special pricing for group coaching 
  • And more – we’re planning new goodies all the time!