In an age where data is king, and every transaction and enquiry is trackable, some will ask “why engage?”.
Why spend the time? Why take the added expense?
Why? Because we’re human. Opposable thumbs also make for opposable views. They also allow us to connect. To shake hands. To hug. To walk together, or to fight.
Indeed, in the age of the Internet of everything, human interactions are more important than ever. Because it’s here in the synapses between Gigabytes of data, that relationships are formed, where innovation is sparked, and where creativity festers and grows.
Because regardless of our desire to capture and analyse, we will always have the greater desire to engage with others.
And today, that means engaging with our customers to not only design what they want, but to empower them to tell us what problems they want us to solve.
Engaging with the community means truly understanding their hopes and fears and aspirations.
And engaging with staff means more than just “human resources”, it’s about human connections.