In both engagement and communications the word sorry is one that is greatly under utilised.
We have been fortunate of late to be involved in some exciting projects to help shape government policy.
In recent times we have noticed that there has been strong support from organisations that are investing in their engagement processes to develop engagement frameworks.
I see engagement and communications as two sides of the same coin. Allow me to explain why.
However this one particular session did not exactly erupt with enthusiasm from the local community. So what does this mean? Did the engagement fail?
When organisations set up any type of online discussion forum (and there are loads of them out there but that’s for another blog and maybe more) the conversation inevitably leads to discussions about moderation.
Evaluation is an age-old conundrum in both engagement and communications. How do we truly demonstrate the value of our programs when we deal in the so-called soft sciences?
Imagine you are a marketer, how you would try to market to that eclectic mix! In a world of tailored content it is always going to be highly challenging to market to everybody on every level with every story.
I had an opportunity recently to talk to a client about managing an issue that threatened the company’s brand in the long term.
It seems to me that outrage, confected or otherwise is being seen as a completely legitimate tool in public discourse.
Have you ever been the victim of workplace bullying? What exactly is workplace bullying anyway and how would you know if you have suffered from it?
One thing that working in community engagement has taught me is that it really doesn’t cost you a thing to better understand somebody else’s point of view or somebody else’s values.
This whole internet thing in the scheme of everything is pretty new, but when business moves so quickly and we have had the best part of twenty years to adapt to the web as a business tool, why does the internet inhibit our rational thinking?
Here is a shocking revelation, are you ready? We all use jargon at work because it puts us in a position of power.
In IAP2 and community engagement land there is a great saying that goes along the lines of; if you’re not at the dinner table you might be on the menu.
Learning to balance that pressure to ensure that it doesn’t eat up your brain space in your down time is critical to ensuring a good work/life balance. So how do you find that space?
Of late, our team has been very busy working on a few very interesting, challenging and exciting engagement projects.
The flipside to being the parent of a toddler is the tantrums. As any parent, at any time, will tell you, there is nothing like a toddler tantrum to test your newfound Zen-like state. The best possible time for a tantrum too is at maximum inconvenience for you...
The values have served us well in practice and challenged us to deliver engagement that can meet these ideals. But, to me, there is one burning question and that is ‘do we need a refresh?’
Over the past few months of IAP2 training there have been some very interesting discussions about community versus stakeholder engagement.c